Frequently Asked Questions

Everything you need to know about our handcrafted collections.

What materials are used in Primrose Jewellery pieces?

We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.

How should I care for my jewellery?

To maintain its shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided pouch and clean gently with a soft microfiber cloth.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging, excluding earrings for hygiene reasons.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status.

Are your products hypoallergenic?

Yes, our jewellery is nickel-free and lead-free, making it safe and comfortable for those with sensitive skin.